---
title: "Policies | Recovea"
description: "The agreements and policies that govern Recovea, and where each one applies."
canonical: "https://recovea.ai/policies/"
source: "https://recovea.ai/policies/"
---

# Policies

The agreements and policies that govern Recovea. Written to be read: every commitment in them is one we can keep today.

## Using Recovea

- [Terms of ServiceThe agreement governing your use of the Recovea platform.](https://recovea.ai/policies/terms-of-service/)
- [Acceptable Use PolicyWhat you may and may not do with the service.](https://recovea.ai/policies/acceptable-use-policy/)
- [BYO-Key & Provider TermsYour keys, your provider relationships: we never resell or mark up tokens, and you pay your providers directly.](https://recovea.ai/policies/byo-key-and-provider-terms/)
- [Refund & Cancellation PolicyCancel any time, in-product; we do not block traffic over billing.](https://recovea.ai/policies/refund-cancellation-policy/)
- [Baseline & Assessment TermsThe free Baseline and the free, computed Assessment: no fee, no card, no traffic passing through Recovea, and the one plan offer that follows.](https://recovea.ai/policies/assessment-terms-of-sale/)
- [Support PolicyHow to reach us, what to expect, and when.](https://recovea.ai/policies/support-policy/)
- [Availability & SLA StatementOur availability posture, stated honestly: fail-open by design, and no contractual uptime SLA on self-serve plans.](https://recovea.ai/policies/availability-and-sla-statement/)
- [Website Terms of UseThe terms for visiting recovea.ai itself.](https://recovea.ai/policies/website-terms-of-use/)

## Privacy & data

- [Privacy PolicyWhat we collect, what we never collect, and how long we keep it.](https://recovea.ai/policies/privacy-policy/)
- [Cookie PolicyThe cookies and similar technologies this site uses.](https://recovea.ai/policies/cookie-policy/)
- [Data Processing Agreement (DPA)Processor terms for business customers, incorporated automatically where we process personal data for you.](https://recovea.ai/policies/data-processing-agreement/)
- [SubprocessorsThe third parties that process data on our behalf, and how we announce changes.](https://recovea.ai/policies/subprocessors/)
- [Data Retention & Deletion PolicyRetention windows by plan and data class, and how deletion actually works.](https://recovea.ai/policies/data-retention-and-deletion-policy/)
- [US State Privacy AddendumCCPA/CPRA and state service-provider terms, part of the DPA by default.](https://recovea.ai/policies/us-state-privacy-and-service-provider-addendum/)

## Security & trust

- [Security StatementOur security posture, as built — no claims ahead of reality.](https://recovea.ai/policies/security-statement/)
- [Vulnerability Disclosure PolicyHow to report a security issue, and the safe harbor for good-faith research.](https://recovea.ai/policies/vulnerability-disclosure-policy/)
- [AI Output & No-Guarantee DisclaimerMeasured vs. verified, estimates, and the limits of every number we show.](https://recovea.ai/policies/ai-output-and-no-guarantee-disclaimer/)
- [AI Governance & Responsible AIHow we govern our own use of AI and the boundaries we hold.](https://recovea.ai/policies/ai-governance-and-responsible-ai-policy/)
- [Ledger & Report Reliance DisclaimerWhat receipts and ledger records are — and what relying on them does and does not mean.](https://recovea.ai/policies/ledger-and-verified-report-reliance-disclaimer/)
- [Accessibility StatementWhere we are on accessibility and how to reach us about barriers.](https://recovea.ai/policies/accessibility-statement/)
- [Export Control & Sanctions PolicyUS export-control and sanctions compliance for use of the service.](https://recovea.ai/policies/export-control-and-sanctions-policy/)

## Apps & tools

- [CLI & Local Tools TermsThe terms for npx recovea and our other local tools.](https://recovea.ai/policies/cli-and-local-tools-terms/)
- [Telemetry & Developer Tools Data PolicyExactly what the SDK, CLI, and local tools send home — and what they never do.](https://recovea.ai/policies/telemetry-and-developer-tools-data-policy/)
- [API & Developer TermsThe terms for building against the Recovea API.](https://recovea.ai/policies/api-and-developer-terms/)
- [SDK, OSS & Open-Spec LicenseLicenses for our SDKs, open-source components, and the open receipt format.](https://recovea.ai/policies/sdk-oss-and-open-spec-license/)