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Recovea Terms of Service

Last updated: 2026-07-10

These Terms of Service (the "Terms") form a binding agreement between Recovea, Inc., a Delaware corporation, with its notice address at 2810 N Church St STE 89986, Wilmington, DE 19802 ("Recovea," "we," "us," or "our"), and the business entity that registers for, accesses, or uses the Service ("Customer," "you," or "your"). Recovea is a bootstrap-funded United States company; nothing in these Terms concerns any investment in, or securities of, Recovea.

> PLEASE READ CAREFULLY: SECTION 24 OF THESE TERMS CONTAINS A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS-ACTION WAIVER, AND SECTIONS 11 AND 12 DISCLAIM WARRANTIES AND LIMIT RECOVEA'S LIABILITY. THEY AFFECT YOUR LEGAL RIGHTS. > > Recorded-acceptance product requirement (binding on Recovea's product surfaces, not a term of the Customer bargain): the signup acceptance checkbox must sit adjacent to a link to these Terms and repeat the notice above, and the acceptance event — the accepting account, the timestamp, and the version of these Terms accepted — must be recorded and retained (see Section 1.1).

These Terms govern self-serve, click-through, flat-subscription access to the Service. If you and Recovea have executed a separate written Master Services Agreement or signed Order Form covering the same subject matter, that document governs to the extent stated therein and supersedes these Terms for the matters it covers (see Section 22, Order of Precedence).

1. Acceptance of These Terms; Authority; Eligibility

1.1 Acceptance. You accept these Terms and they become binding on you when the earliest of the following occurs: (a) you click "I agree," "Sign up," "Subscribe," or a similar affirmative control; (b) you create a Recovea account; (c) Recovea issues to you, or you generate, a Recovea API key bearing the rcv_ prefix (an "rcv_ Key") and you transmit any traffic to the Service using that rcv_ Key; or (d) you otherwise access or use the Service. If you do not agree to these Terms, you must not access or use the Service. Recovea records and retains the acceptance event — the accepting account, the timestamp, and the version of these Terms accepted — as its record of the parties' agreement.

1.2 Authority to bind. You represent and warrant that the individual accepting these Terms is at least 18 years old and has full legal authority to bind the Customer entity on whose behalf they are acting. If you do not have such authority, or if you do not agree to these Terms, you must not accept them or use the Service.

1.3 Business use only; eligibility. The Service is offered solely to businesses and other organizations for their internal business purposes. The Service is not intended for, and you may not use it for, personal, family, or household purposes. You represent that you are accessing the Service in the course of, and for the purposes of, a trade, business, craft, or profession. Each individual who accesses the Service must be at least 18 years of age.

1.4 Authorized Users. "Authorized User" means an employee, contractor, or agent of Customer whom Customer permits to access the Service under Customer's account. Customer is responsible for all acts and omissions of its Authorized Users and for ensuring their compliance with these Terms and the AUP (defined below). All use of the Service through Customer's account or credentials is deemed Customer's use.

1.5 No competitor benchmarking. You may not access the Service in order to build a competitive product or service, or to copy its features, user interface, or the structure or format of the Ledger or any Recovea methodology.

2. Definitions

Capitalized terms have the meanings given where first defined or in this Section 2. Other documents incorporated by reference may define additional terms.

  • "Agreement" means these Terms together with the AUP, the Privacy Notice, the DPA (as auto-incorporated under Section 8.2 where Recovea Processes Customer Personal Data), the BYO-Key Addendum, and any other policy or document expressly incorporated by reference herein.
  • "AUP" means Recovea's Acceptable Use Policy, incorporated by reference.
  • "Aggregated/De-identified Data" has the meaning given in Section 13.4.
  • "BYO-Key Addendum" means Recovea's Bring-Your-Own-Key Addendum, incorporated by reference, governing the handling of Provider Keys, Provider Terms, Provider Charges, and runaway-spend allocation.
  • "Customer Data" means data, content, and materials that Customer or its Authorized Users submit to, or generate through, the Service, including Inference Content and configuration.
  • "Customer Personal Data" means personal data, personal information, or personally identifiable information (as those terms are defined under applicable data-protection law, including the California Consumer Privacy Act, as amended) contained within Customer Data that Recovea Processes on Customer's behalf in providing the Service. The DPA's definition of this term controls where the DPA applies.
  • "DPA" means Recovea's Data Processing Addendum, incorporated by reference as provided in Section 8.2, which controls for the Processing of Customer Personal Data.
  • "Documentation" means Recovea's then-current published user guides, API references, and technical documentation for the Service.
  • "Fees" means the subscription and other charges payable for the Service as described in Section 5 and the applicable subscription plan.
  • "in-path" means that the Service sits in the live request/response path between Customer's applications and Customer's Providers, proxying traffic Customer directs to it.
  • "Inference Content" means the prompts, inputs, requests, responses, outputs, and associated payloads transmitted through the Service to or from a Provider.
  • "the Ledger" means Recovea's hash-chained, append-only, offline re-derivable cost record produced by the Service.
  • "Levers" means the cost-optimization mechanisms the Service applies where enabled on Customer's plan. At present, the only Levers offered are byte-identical exact-response caching and request deduplication / single-flight.
  • "Order Form" means a Recovea-provided ordering document that, where executed, references and incorporates these Terms or a Master Services Agreement. Self-serve flat subscriptions are ordered through the Service's checkout flow and do not require an Order Form.
  • "Process" (and "Processing") has the meaning given under applicable data-protection law.
  • "Provider" means a third-party model, inference, or AI service provider (for example, OpenAI, Anthropic, or OpenRouter) with which Customer maintains its own account and relationship.
  • "Provider Keys" means the API keys, credentials, and account access that Customer brings to the Service for its own Provider accounts.
  • "Service" has the meaning given in Section 3.1.
  • "Subscription" means Customer's then-current self-serve flat-subscription plan and term.
  • "Usage Data" means metadata and telemetry concerning Customer's use of the Service, including counts, timestamps, model and route identifiers, token and request counts, latency, status, and cost metrics, and request-hash references.
  • "Verified Savings" means savings that Recovea has expressly designated "verified" in writing. Verified Savings, and any Verified-Savings share, are not active, not enabled, and not licensed under these Terms (see Section 6).

3. The Service

3.1 What the Service is. "Service" means, collectively and as an umbrella, the Recovea hosted and related offerings that Recovea makes available, which may include: spend metering and observability; cost optimization; spend control (budget caps, alerts, and kill-switch mechanisms); reporting and analytics; software development kits (SDKs), command-line tooling, and application programming interfaces (APIs); related managed services; and any additional features, capabilities, or services Recovea may make available from time to time, in each case together with the associated Documentation, and including any updates, enhancements, and new features Recovea may introduce. Any such capability is governed by the terms in effect when Recovea makes it available and is not active or licensed under these Terms unless Recovea expressly states otherwise — including by making the capability generally available within Customer's plan, in which case these Terms govern and license its use. Not all capabilities are available on every plan, and some are off, dark, or proof-pending at launch as described herein.

3.2 Reservation of rights to evolve the Service. Recovea may, in its discretion, add, modify, deprecate, or remove features, functionality, integrations, and components of the Service, and may offer subscription, usage-based, and savings-/outcome-based pricing models, at any time, subject to the change and notice provisions in Section 20 and applicable law. Any savings-based model applies only on Customer's separate, affirmative election. Recovea is under no obligation to release any roadmap, planned, or future capability, and no statement about possible future functionality is a commitment to deliver it. Future capabilities Recovea may offer are reserved here generically as present categories of activity Recovea may undertake; nothing herein names, promises, or dates any unreleased capability.

3.3 The BYO-Key in-path conduit model. The Service operates on a bring-your-own-key basis. Customer brings and owns its Provider accounts, relationships, and Provider Keys, and pays its Providers directly. Recovea is a neutral conduit that proxies Customer's in-path traffic using Customer's own Provider Keys. Recovea does not resell, mark up, sponsor, fund, or take custody of Provider tokens or Provider spend, and Recovea is not a party to, and assumes no obligation under, any agreement between Customer and any Provider. As between Recovea and Customer, Customer's Providers are Customer's own processors, recipients, or independent controllers — they are not Recovea sub-processors. Customer is solely responsible for its Provider accounts, for compliance with each Provider's terms, usage policies, and acceptable-use rules, and for all charges its Providers assess (collectively, "Provider Charges"). The BYO-Key Addendum governs Provider Key handling, Provider Terms, Provider Charges, and allocation of runaway or unexpected Provider spend.

3.4 Levers; honesty bar on savings. The only Levers offered today are byte-identical exact-response caching and request deduplication / single-flight, in each case where enabled on Customer's plan. These Levers are designed to return only a byte-identical copy of a prior Provider response and not to synthesize, alter, or generate Provider responses; a cached response reflects a prior response to an identical request and may not reflect a response the Provider would return if the request were re-sent. Any savings, cost, or efficiency figure the Service presents is an estimate that is measured against a defined counterfactual on Customer's own traffic and is labeled "measured" or "applied" — it is not "verified." Recovea measures your number on your traffic; results vary and depend heavily on how cacheable Customer's traffic is. Recovea does not promise any particular level of savings, and no savings percentage or dollar figure is stated, headlined, or guaranteed. Recovea reserves the words "verified," "settled," and "proven" exclusively for savings it has expressly designated as Verified Savings in writing.

3.5 Fail-open design objective; reversible exit. The Service is designed to fail open: where the Service cannot serve a request, it is designed to fall back to Customer's Provider before the first token streams, or, once a response has begun streaming, to surface a clean error rather than silently splice or substitute content. Fail-open is a design objective and a reversible exit, not a warranty of availability, correctness, continuity, or a guaranteed hard stop. Recovea does not claim mid-stream failover. Likewise, the budget cap and kill-switch control surfaces are designed to stop spend at configured thresholds, but Recovea does not warrant that they will stop spend in every circumstance. Customer can exit the in-path Service at any time by re-pointing its application's base URL away from the Service — a single, reversible, one-line configuration change Customer controls. Because fail-open is a design objective and not a warranty, Customer's sole remedy in respect of a fail-open, degraded, unavailable, or maintenance event is as set out in Sections 11.3 and 12.1: during such an event, requests may pass through to Customer's Provider without one or more Levers applied, may fail with a clean error, and control-surface actions (alerts, caps, halts) may be delayed or may not occur; Customer bears its Provider Charges for that traffic in all events, and any savings, cost reduction, or efficiency gain that Customer contends it would have realized during such an event is a foregone and unrealized benefit that is not recoverable (see Sections 11.3 and 12.1 and the Availability & SLA Statement §6.8). Customer further acknowledges that any savings depend entirely on Customer's own traffic, configuration, Providers, and the Levers Customer enables, and MAY BE ZERO; Recovea warrants no minimum, floor, threshold, or nonzero level of savings.

3.6 Authentication. Console and browser sessions use an opaque server-side session identifier; raw upstream identity-provider tokens are not exposed to the browser. API access is authenticated by Customer's rcv_ Key. Customer is responsible for safeguarding its rcv_ Keys and session credentials and for all activity under them.

4. License; Restrictions

4.1 License grant to Customer. Subject to the Agreement and Customer's payment of applicable Fees, Recovea grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the Subscription term to access and use the Service and Documentation solely for Customer's internal business purposes. Recovea separately licenses its publicly released SDKs, CLI tooling, and open ledger format under their respective license terms; those licenses control for those components.

4.2 Acceptable use. Customer's use of the Service is at all times subject to the AUP, which is incorporated by reference. Without limiting the AUP, Customer and its Authorized Users must not: (a) use the Service in violation of law, any Provider's terms, or third-party rights; (b) reverse engineer, decompile, or attempt to derive the source code, structure, or underlying methodology of the Service or the Ledger, except to the limited extent applicable law permits notwithstanding this restriction; (c) circumvent or disable any security, rate-limiting, metering, or access-control feature; (d) resell, sublicense, time-share, or provide the Service to third parties as a service bureau, except as expressly permitted; (e) introduce malware or use the Service to transmit unlawful, infringing, or harmful content; (f) use the Service to develop a competing product or to benchmark for a competitor; (g) use the Service outputs, the Ledger, or any data derived from them to train, fine-tune, or develop any machine-learning or artificial-intelligence model, or to build a competing dataset or model; (h) probe, scan, or test the vulnerability of the Service except under Recovea's published vulnerability-disclosure process; or (i) exceed the usage parameters of Customer's plan or impose an unreasonable or disproportionately large load on the Service.

4.3 Suspension for violation. Recovea may suspend or restrict access as described in Section 16 for breach of this Section 4 or the AUP, for security or integrity risks, for non-payment, or as required by law.

5. Fees, Billing, Taxes, and Renewal

5.1 Flat subscription. Access to the in-path Service is provided on a flat, recurring subscription basis at the price stated for Customer's selected plan at checkout. A no-cost, observe-only plan may also be offered, under which the Service meters and reports on Customer's traffic but does not apply optimization Levers or spend-control enforcement. Recovea may offer monthly and annual billing cycles; annual plans are billed in advance for the annual term. All prices, plan inclusions, and billing cycles presented at checkout are the controlling commercial terms for the self-serve Subscription.

5.2 Payment. Customer authorizes Recovea and its payment processor to charge Customer's designated payment method for all Fees when due. Fees are stated and payable in U.S. dollars. Except as expressly stated in these Terms or required by non-waivable law, Fees are non-cancelable and amounts paid are non-refundable, including no refund for partial billing periods or unused capacity. Refund, chargeback, and collection-cost matters are governed by Recovea's Refund Policy, incorporated by reference.

5.3 Taxes. Fees are exclusive of taxes. Customer is responsible for all sales, use, excise, and similar taxes, levies, and duties imposed on the transaction, excluding taxes based on Recovea's net income. Recovea collects and remits applicable U.S. sales tax where it has an economic or physical nexus obligation. If Customer is exempt, Customer must provide a valid exemption certificate. No Provider Charges are Fees. Provider Charges are billed to Customer by its Providers directly and are not collected, remitted, marked up, or guaranteed by Recovea.

5.4 Optional and additional billing models. Recovea reserves the right to offer additional or alternative billing models (including usage-based and savings-/outcome-based models) for new or different functionality. Any such model applies only on a going-forward basis to Customer's express enrollment and disclosed terms, and does not alter the flat-subscription Fees for Customer's existing Subscription without Customer's affirmative consent.

5.5 Auto-renewal and cancellation. Customer's Subscription renews automatically for successive periods equal to the then-current term, at the then-current price for Customer's plan, unless Customer cancels before the renewal date. By subscribing, Customer affirmatively consents to this automatic renewal, which is disclosed conspicuously at checkout. For annual Subscriptions, Recovea will send a pre-renewal reminder by email between thirty (30) and fifteen (15) days before the renewal date; for monthly Subscriptions, Recovea will provide renewal and pricing disclosures as required by applicable law. Customer may cancel at any time through a simple, self-serve control in the account dashboard that is at least as easy to use as the sign-up process and is not gated behind contacting support. Cancellation stops the next renewal; it is effective at the end of the then-current paid term, and Customer retains access through that term. If Recovea fails to send a required annual pre-renewal reminder, the associated renewal charge is refundable on Customer's request made within thirty (30) days of that charge (see the Refund Policy). Recovea's auto-renewal and cancellation practices are intended to comply with the federal Restore Online Shoppers' Confidence Act (ROSCA), 15 U.S.C. § 8401 et seq., and applicable state automatic-renewal laws (including Cal. Bus. & Prof. Code § 17600 et seq.).

5.6 Late payment; suspension. If a charge fails or Fees are overdue, Recovea may, after notice where required, suspend the Service until payment is made and may recover reasonable collection costs and chargeback fees as permitted by the Refund Policy and applicable law.

5.7 Price changes. Recovea may change Fees and plan inclusions on a prospective basis. For any increase to the recurring Fee for Customer's existing plan, Recovea will provide advance notice before the change takes effect at Customer's next renewal; continued use after the effective date constitutes acceptance, and Customer may decline by canceling before renewal.

5.8 Billing and metering errors; mandatory refund on discovery. If an error in Recovea's billing, metering, or Fee computation causes Customer to pay Recovea more than the correct amount, Recovea will credit or refund the difference promptly upon discovery, whether or not Customer noticed or requested it — this correction is mandatory, not discretionary. If such an error causes Customer to pay Recovea less than the correct amount, Recovea may correct it retroactively only for the ninety (90) days preceding discovery, with notice and reasonable documentation, and will offer a payment schedule at least as long as the period the error persisted. Metered or measured figures the Service displays remain measurements, not invoices, and this Section governs only amounts Customer paid or owes to Recovea; nothing in this Section limits Customer's right to dispute any Recovea charge under the Refund Policy, which mirrors this Section.

6. Verified Savings and Outcome-Based Fees Are Not Active

Verified Savings and any savings-, gain-, revenue-share, or outcome-based Fee are not active, not enabled, and not charged under these Terms. They are mechanically disabled, "proof pending," and $0 for all subscribers on the flat Subscription. The Service may silently accrue Ledger history in the background, but no verified designation is made and no savings-contingent Fee is or can be billed under these Terms. If Recovea offers any savings- or outcome-based pricing model in the future, it will apply only on Customer's separate, affirmative re-consent under separately disclosed terms before any such Fee can apply. Nothing in these Terms obligates Recovea to launch, or Customer to adopt, any such model.

7. Customer Responsibilities; Customer Data

7.1 Accounts and security. Customer is responsible for the configuration of its account, the security and confidentiality of its credentials (including rcv_ Keys and Provider Keys it brings), and all activity under its account. Customer must promptly notify Recovea of any suspected unauthorized use.

7.2 Customer Data and content responsibility. As between the parties, Customer owns and is responsible for its Customer Data, including all Inference Content it transmits through the Service. Customer represents and warrants that it has all rights, consents, and lawful bases necessary to submit Customer Data to the Service and to its Providers, and that its Customer Data and its use of the Service do not violate law, the AUP, any Provider's terms, or third-party rights. Recovea does not monitor, moderate, or assume any duty to review the substance of Inference Content. The Service's optimization mechanisms operate by matching and deduplicating identical requests; they are not designed to, and Recovea does not use them to, profile, evaluate, score, or make automated decisions about any individual. As between the parties, Customer is the deployer of any AI system it builds or operates using the Service and is responsible for any automated-decision-making, profiling, transparency, or AI-governance obligations arising from its own use.

7.3 Provider responsibility. Customer is solely responsible for its Provider accounts, Provider Keys, Provider Terms compliance, and Provider Charges, as further described in Section 3.3 and the BYO-Key Addendum.

7.4 License to operate. Customer grants Recovea a non-exclusive, worldwide license to host, process, transmit, cache, and display Customer Data, and to generate Usage Data and the Ledger, solely as necessary to provide, secure, support, and improve the Service and to comply with law, and to create Aggregated/De-identified Data as permitted by Section 13.4. This license is limited to the foregoing purposes and survives only as needed to perform them and to retain records as permitted by Section 14.

7.5 No regulated or special-category data. The Service is a general-purpose, in-path conduit and is not validated, certified, or configured for regulated or special-category data. Customer must not submit to or transmit through the Service any data subject to the Health Insurance Portability and Accountability Act (HIPAA) protected health information (PHI), Payment Card Industry Data Security Standard (PCI-DSS) cardholder data, biometric identifiers, government-issued identification numbers, data of children under 16, or other special-category or regulated data, unless separately agreed in a signed writing. Recovea is not a HIPAA Business Associate, is not PCI-DSS validated, and provides no such safeguards under these Terms. Customer is solely responsible for compliance with any such regime and for not transmitting such data absent a separate signed agreement.

7.6 Workforce attribution and monitoring notices. Where Customer configures the Service to attribute Usage Data to identified individuals (including per-person rcv_ Keys or member-level reporting), Customer is solely responsible for providing all workforce notices and obtaining all consents required by applicable employee-monitoring, electronic-surveillance, and privacy laws (including, as applicable, N.Y. Civ. Rights Law §52-c, Conn. Gen. Stat. §31-48d, and Del. Code tit. 19 §705) before enabling such attribution, and will act on individual-level Service data only under its own lawful, disclosed workplace policy.

8. Data Protection and Privacy

8.1 Roles. Recovea is the controller of its own account, prospect, marketing, and personnel data, and is a processor (service provider) of Customer Personal Data contained in Inference Content, for which Customer is the controller (business). This split is stated identically across Recovea's Privacy Notice, DPA, Retention Policy, and Security Statement.

8.2 Privacy Notice and DPA. Recovea's handling of personal data is described in the Privacy Notice, incorporated by reference. Where Recovea Processes Customer Personal Data on Customer's behalf in providing the Service, the DPA is automatically incorporated into and forms part of the Agreement, with no separate signature required, and controls for that Processing. The DPA includes CCPA/CPRA service-provider terms and the U.S.-state addendum by default. The Service operates in the United States (AWS us-east-1). The DPA's international-transfer addendum remains dormant unless and until activated; these Terms make no independent international-transfer representation.

8.3 Providers as Customer's recipients. Consistent with the BYO-Key conduit model, Customer's Providers receive Inference Content as Customer's own processors, recipients, or independent controllers, not as Recovea sub-processors. Recovea's sub-processors are limited to its hosting and infrastructure providers as listed in its subprocessors disclosure.

8.4 Sub-processor change notice. Recovea provides at least 30 days' advance notice of new sub-processors that Process Customer Personal Data, with as much notice as practicable in an emergency. Customer's sole and exclusive remedy for a reasonable, documented objection it raises within the notice period is to terminate the affected portion of the Service and receive a pro-rata refund of pre-paid Fees for the terminated portion. This provision is stated identically across the DPA, Privacy Notice, subprocessors disclosure, and Refund Policy.

9. Intellectual Property

9.1 Recovea IP. As between the parties, Recovea and its licensors own all right, title, and interest in and to the Service, the Documentation, the Ledger format and methodology, Usage Data (as derived metrics), Aggregated/De-identified Data, and all software, models, algorithms, trade marks, and other intellectual property therein, together with all improvements and derivatives. Except for the limited license in Section 4.1, no rights are granted to Customer by implication, estoppel, or otherwise. All rights not expressly granted are reserved.

9.2 Customer IP. As between the parties, Customer retains all right, title, and interest in and to its Customer Data. Customer grants Recovea only the licenses expressly set out in Section 7.4 and Section 13.4.

9.3 No position on Output ownership. The Service is a conduit for Inference Content generated by Customer's Providers. Recovea takes no position on, and makes no claim to, ownership of any output, response, or other content generated by a Provider. Rights in such outputs are governed as between Customer and its Provider under the applicable Provider terms and applicable law. Recovea disclaims any responsibility for the accuracy, legality, or fitness of Provider outputs.

9.4 Trademarks. "Recovea" and related names and logos are marks of Recovea asserted as common-law / unregistered marks (™ or ℠) until any registration issues. Customer may not use Recovea's marks without prior written permission, except for accurate, nominative references to the Service.

9.5 Feedback. If Customer provides suggestions, ideas, or feedback about the Service, Recovea may use them without restriction or obligation, and Customer grants Recovea a perpetual, irrevocable, royalty-free license to exploit such feedback for any purpose. Recovea will not identify Customer as the source without consent.

10. Confidentiality

10.1 Definition. "Confidential Information" means non-public information disclosed by one party ("Discloser") to the other ("Recipient") that is marked or reasonably understood to be confidential, including the terms of any non-public order, the Service's non-public features, the Ledger methodology, security details, and Customer Data.

10.2 Obligations. Recipient will use Confidential Information only to perform under the Agreement, protect it with at least reasonable care, and not disclose it except to its personnel and advisors who need to know and are bound by confidentiality obligations no less protective than these. Recipient may disclose Confidential Information if compelled by law, provided it gives reasonable prior notice where lawful.

10.3 Exclusions. Confidentiality obligations do not apply to information that is or becomes public through no fault of Recipient, was lawfully known before disclosure, is independently developed without use of Confidential Information, or is lawfully received from a third party without restriction.

10.4 Survival. Confidentiality obligations survive for five (5) years after disclosure, except that obligations as to trade secrets, Customer Data, and Inference Content survive for as long as the information remains protectable under applicable law. No residual-knowledge license is granted that would impair Recovea's rights in the Ledger or its methodology, or Customer's rights in Customer Data.

11. Warranties; Disclaimers

11.1 Mutual warranties. Each party represents that it has the legal power and authority to enter into the Agreement.

11.2 CONSPICUOUS DISCLAIMER. THE SERVICE, THE DOCUMENTATION, THE LEDGER, ANY LEVERS, ANY MEASURED OR ESTIMATED SAVINGS, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RECOVEA AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE. (This disclaimer is intended to be conspicuous under UCC § 2-316.)

11.3 No guarantee of savings, availability, or output. RECOVEA DOES NOT WARRANT OR GUARANTEE ANY LEVEL OF COST SAVINGS, FINANCIAL OUTCOME, UPTIME, AVAILABILITY, CONTINUITY, OR THE ACCURACY, QUALITY, OR FITNESS OF ANY PROVIDER OUTPUT. Any savings, cost, or efficiency figure is an estimate measured on Customer's own traffic and is not a promise of results unless and except as Recovea expressly designates it "verified" in writing under an applicable program. THERE IS NO CONTRACTUAL UPTIME SERVICE LEVEL AND NO SERVICE CREDITS UNDER THESE TERMS; the Service is provided on a best-effort basis, and the fail-open design and reversible base_url exit (Section 3.5) are Customer's operational safeguards, not warranties. Recovea does not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected. Any savings depend entirely on Customer's own traffic, configuration, Providers, and the Levers Customer enables, and may be zero; Recovea warrants no minimum, floor, threshold, or nonzero level of savings.

11.4 No professional advice. The Service provides informational metering, estimates, and tooling. It does not constitute legal, tax, accounting, financial, or other professional advice, and Customer is responsible for its own decisions.

11.5 Jurisdictional limits. Some jurisdictions do not allow the exclusion of certain warranties; to that extent, the above exclusions may not apply, and any non-excludable warranties are limited in duration and scope to the minimum required by law.

12. Limitation of Liability

12.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST OR INCREASED PROVIDER CHARGES, ANY LOST, FOREGONE, UNREALIZED, UNACHIEVED, OR EXPECTED SAVINGS, COST REDUCTIONS, OR EFFICIENCY GAINS (INCLUDING ANY AMOUNT CUSTOMER CONTENDS IT WOULD HAVE SAVED HAD THE SERVICE BEEN AVAILABLE OR PERFORMED DIFFERENTLY, ANY SAVINGS FOREGONE BECAUSE TRAFFIC PASSED THROUGH TO A PROVIDER UNOPTIMIZED ON FAIL-OPEN OR BASELINE PASSTHROUGH, AND ANY DIFFERENCE BETWEEN AN ESTIMATED, MEASURED, OR VERIFIED FIGURE AND ANY OTHER FIGURE), COST OF COVER OR SUBSTITUTE SERVICES, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY AND HOWEVER SUCH DAMAGES ARE CHARACTERIZED, INCLUDING WHERE CUSTOMER CONTENDS THEY ARE DIRECT OR GENERAL DAMAGES.

12.2 General cap. EXCEPT FOR THE MATTERS IN SECTION 12.3, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY CUSTOMER TO RECOVEA FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) US $25,000 (the "General Cap").

12.3 Enhanced cap and uncapped matters. (a) Enhanced (super) cap. For a party's breach of its confidentiality obligations (Section 10) and for a party's breach of its data-protection or security obligations, each party's aggregate liability will not exceed two times (2×) the General Cap. This enhanced cap is symmetric and applies identically to each party. (b) Uncapped matters. Neither the General Cap nor the enhanced cap applies to: (i) Customer's payment obligations; (ii) Customer's breach of the license, Acceptable Use, or IP-ownership terms (Sections 4 and 9); (iii) a party's indemnification obligations under Section 13, except that Recovea's IP indemnity under Section 13.2 is subject to the General Cap; and (iv) a party's fraud or willful misconduct, in each case to the extent such liability may not be limited under applicable law. (c) Gross negligence remains capped (savings clause). A party's liability for gross negligence remains subject to the caps in Sections 12.2 and 12.3(a) to the fullest extent permitted by applicable law; where, and only to the extent, applicable law does not permit liability for gross negligence to be so limited, such liability is limited to the maximum extent that law permits. Nothing in this Section limits liability that cannot be limited under applicable law (including, where applicable, liability for death or personal injury caused by negligence). (d) Subject-matter trump. As to the matters addressed in this Section 12 — the exclusion of damages, the caps, the uncapped matters, and the gross-negligence savings clause — this Section controls over any conflicting limitation-of-liability provision in any other Recovea document incorporated into or forming part of the Agreement, notwithstanding Section 22.

12.4 Provider Charges excluded. Recovea is not liable for Provider Charges, including charges resulting from Customer's configuration, traffic volume, runaway spend, or Provider conduct; allocation of such charges is governed by the BYO-Key Addendum.

12.5 Basis of the bargain. The limitations and exclusions in Sections 11 and 12 are an essential basis of the bargain and reflect the allocation of risk between the parties, including the Fees charged. They apply even if a limited remedy fails of its essential purpose. These limitations and exclusions are independent of, and severable from, any limited or exclusive remedy in the Agreement, and survive and apply in full even if that remedy fails of its essential purpose.

12.6 Limitations period. Except for claims for non-payment, any claim or cause of action arising out of or relating to the Agreement or the Service must be commenced within one (1) year after the claim or cause of action accrues; otherwise it is permanently barred, except where applicable law prohibits a shortened limitations period, in which case the shortest period permitted by law applies. For Customer's claims to recover amounts over-billed by Recovea under Section 5.8, the period runs from the date Customer knew or reasonably should have known of the billing or metering error.

13. Indemnification; Data Reservation

13.1 Customer indemnity. Customer will defend, indemnify, and hold harmless Recovea and its officers, directors, employees, and agents from and against any third-party claim, demand, suit, or proceeding, and any resulting damages, liabilities, settlements, and reasonable attorneys' fees, arising out of or relating to: (a) Customer Data or Inference Content, including any claim that it infringes, misappropriates, or violates third-party rights or law; (b) Customer's use of the Service in violation of the Agreement, the AUP, applicable law, or any Provider's terms; (c) Customer's Provider accounts, Provider Keys, or Provider Charges, including any BYO-Key use; or (d) Customer's breach of its representations in Section 7, including submission of regulated or special-category data in breach of Section 7.5.

13.2 Recovea IP indemnity. Recovea will defend Customer against a third-party claim that the Service, as provided by Recovea and used in accordance with the Agreement and Documentation, directly infringes a U.S. patent, copyright, or trade secret, and will pay the resulting costs and damages finally awarded against Customer or agreed in settlement by Recovea. This indemnity excludes, and Recovea has no obligation for, any claim arising from: (a) Customer Data, Inference Content, or Customer's Provider Keys; (b) any Provider's outputs, models, or services; (c) any combination or modification of the Service not made by Recovea; or (d) use of the Service outside the Documentation or in breach of the Agreement. As Customer's sole and exclusive remedy, Recovea may, at its option: (i) procure the right for Customer to continue using the Service; (ii) modify or replace the affected component so it is non-infringing; or (iii) terminate the affected use and refund the pre-paid, unused Fees for the terminated portion. Recovea's liability under this Section 13.2 is subject to the General Cap in Section 12.2.

13.3 Procedure. The indemnified party will promptly notify the indemnifying party of the claim, give it sole control of the defense and settlement (provided no settlement imposing a non-monetary obligation on the indemnified party is made without consent), and provide reasonable cooperation. Failure to give prompt notice relieves the indemnifying party of its obligations only to the extent it is materially prejudiced thereby.

13.4 Aggregated/De-identified Data reservation. Recovea may create and use aggregated and de-identified data derived from use of the Service ("Aggregated/De-identified Data"), including for operating, securing, analyzing, benchmarking, and improving the Service and for developing neutral benchmarks and analytics. Aggregated/De-identified Data will be processed so that it does not identify, and cannot reasonably be used to identify, Customer, any Authorized User, or any individual, meeting the de-identification thresholds of applicable U.S. law (including Cal. Civ. Code § 1798.140(m)), and Recovea commits not to attempt to re-identify it and to maintain and use it only in de-identified form. Recovea does not sell, license, or surface Aggregated/De-identified Data on a per-Customer or otherwise identifiable basis, and any third party to whom Recovea provides Aggregated/De-identified Data is contractually bound not to re-identify it. This Processing is limited to aggregate, content-free signals; is consistent with Recovea's commitment not to train, fine-tune, or develop AI models on Customer Data or Inference Content (which remains prohibited); and does not constitute a "sale" or "share" of personal information under applicable U.S. state privacy law. The content-free aggregate signal may survive account deletion in de-identified form, while Customer's identifiable data is deleted as provided in Section 14. This reservation survives termination.

14. Data Export; Retention; Erasure

14.1 Export on exit. During the Subscription and for a reasonable transition period after termination, Customer may export its Ledger and available Customer Data through the Service's export functionality, including via the open ledger format and verifier tooling, enabling offline re-derivation. After the transition period, Recovea may delete or de-identify Customer Data in the ordinary course, subject to Section 14.3.

14.2 Retention. Recovea retains Customer Data and Usage Data for the periods stated in its Retention Policy, incorporated by reference and harmonized to a single set of retention periods across the Recovea document pack, plus statutory billing-record retention.

14.3 Immutable Ledger erasure carve-out. The following carve-out is reused verbatim across the Privacy Notice, DPA, Retention Policy, Security Statement, and AUP. The Ledger is a hash-chained, append-only integrity record. When Customer Data is deleted or an erasure request is honored, Recovea severs and nullifies identifying linkages (including by setting the customer identifier to null) and retains only a content-free integrity record (a tombstone) as permitted by law, so that the Ledger's mathematical integrity is preserved while no personal data or Inference Content remains. Operator-run tooling supports customer erasure; independently audit-verifiable erasure is a planned capability and is not represented as currently available.

15. Term

These Terms take effect when first accepted under Section 1.1 and continue until the Subscription terminates or expires. Each Subscription term and its renewals are as described in Section 5.5.

16. Suspension; Termination

16.1 Termination by Customer. Customer may stop using and cancel the Service at any time through the self-serve cancellation control (Section 5.5). Customer may also exit the in-path Service immediately by re-pointing its base URL away from the Service (Section 3.5).

16.2 Termination by Recovea. Recovea may terminate or suspend the Service for cause if Customer materially breaches the Agreement (including the AUP or payment obligations) and fails to cure within ten (10) days after notice, or immediately where the breach is incurable, where required by law, or where continued provision poses a security, legal, or integrity risk.

16.3 Suspension. Recovea may suspend or restrict all or part of the Service, with notice where practicable, for: non-payment; a security threat; suspected unlawful, infringing, or AUP-violating use; risk to the Service or other customers; or as required by law. Recovea will restore access promptly once the cause is resolved. Suspension does not relieve Customer of its payment obligations for the Service during the suspension period to the extent the suspension arises from Customer's breach.

16.4 Effect of termination. On termination: (a) Customer's license and access end; (b) accrued payment obligations remain due; (c) Customer may export data as provided in Section 14.1; and (d) the provisions that by their nature should survive (including Sections 1.5, 2, 3.3–3.5, 4, 5.8, 6, 7.2–7.6, 8, 9, 10, 11, 12, 13, 14, 16.4, 16.5, 17–27) survive. Because the Service is BYO-key and in-path, termination does not affect Customer's separate, directly-held Provider accounts, which remain Customer's responsibility.

16.5 Continuity and bypass. The Service is architected so that Customer can re-point its traffic directly to its Providers at any time using its own Provider Keys, without Recovea's involvement or consent — Customer is never routed through the Service involuntarily, and exit is the one-line, reversible base-URL change described in Section 3.5. If Recovea discontinues the Service or begins a material wind-down, Recovea will provide at least thirty (30) days' prior notice where circumstances permit, will maintain the export functionality described in Section 14.1 through the notice period, and will handle Customer Data as provided in Section 14 and the DPA. If Recovea terminates the Agreement or discontinues the Service other than for Customer's breach, Recovea will refund the pro-rata unused portion of any prepaid Fees, computed as stated in the Refund Policy §5.5. No Fees accrue for any period after the Service is discontinued or has been continuously unavailable for more than thirty (30) days, and amounts charged for such a period are refundable on the mandatory basis of Section 5.8. This Section otherwise states conduct commitments, not an availability or continuity warranty; it is subject to the Agreement's limitation of liability (Section 12) and does not limit Section 16.2, 16.3, or 26.

17. Export Controls and Sanctions

Customer must comply with all applicable U.S. export-control and economic-sanctions laws, including those administered by the U.S. Department of Commerce (EAR) and the U.S. Treasury Office of Foreign Assets Control (OFAC). Customer represents that it, its Authorized Users, and its end users are not located in, organized under the laws of, or ordinarily resident in any embargoed or sanctioned jurisdiction, and are not on any U.S. restricted-party list, and that it will not use or provide access to the Service in violation of such laws. Recovea may suspend or terminate access to comply with these laws.

18. DMCA and Intellectual-Property Complaints

Recovea respects intellectual-property rights. Notices of claimed copyright infringement should be sent to Recovea's designated agent at dmca@recovea.ai and, where a physical address is required, to 2810 N Church St STE 89986, Wilmington, DE 19802, in accordance with the Digital Millennium Copyright Act and as described in Recovea's separate DMCA / copyright policy, incorporated by reference. The designated-agent and any non-party complainant procedures (including the applicable courts for non-parties) are set out there.

19. Notices; Contact Channels

19.1 Notices to Recovea. Legal notices to Recovea must be sent to legal@recovea.ai and, where a physical address is required, to Recovea's notice address at 2810 N Church St STE 89986, Wilmington, DE 19802. Other channels: privacy@recovea.ai (privacy), security@recovea.ai (security), and dmca@recovea.ai (copyright).

19.2 Notices to Customer. Recovea may give notice to Customer by email to the address associated with Customer's account, by posting in the Service or on the Recovea website, or by other reasonable means. Customer is responsible for keeping its contact information current.

20. Modifications to These Terms and the Service

20.1 Changes to the Terms. Recovea may modify these Terms from time to time. For material changes, Recovea will provide reasonable advance notice (for example, by email or in-Service notice) before they take effect. Changes are effective as stated in the notice and, for existing subscribers, no earlier than the start of the next renewal term where required by law. Continued use of the Service after the effective date constitutes acceptance; if Customer does not agree, Customer must stop using the Service and may cancel under Section 5.5. The "Last updated" date reflects the current version.

20.2 Changes to the Service. Recovea may change, suspend, or discontinue features of the Service as described in Section 3.2, using commercially reasonable efforts to avoid materially degrading the core Service during a paid term.

21. Incorporated Documents

The following Recovea documents are incorporated by reference and form part of the Agreement, as applicable to Customer: the Acceptable Use Policy (AUP), the Privacy Notice, the Data Processing Addendum (DPA), the BYO-Key Addendum, the Refund Policy, the Security Statement, the Subprocessors disclosure, the DMCA / copyright policy, the vulnerability-disclosure policy, the Retention Policy, the Availability & SLA Statement, and the AI-Output & No-Guarantee Disclaimer, in each case as updated from time to time. Customer should review them; they contain important terms.

22. Order of Precedence

In the event of a conflict, the following order of precedence governs, from highest to lowest: (1) a signed Order Form, where it expressly so states; (2) a signed Master Services Agreement, which supersedes these click-through Terms for matters it covers; (3) the DPA, which controls for the Processing of Customer Personal Data; (4) the BYO-Key Addendum, which controls only as to Provider Key handling, Provider Terms, Provider Charges, and runaway-spend allocation; (5) other incorporated policies; and (6) the body of these Terms. The BYO-Key Addendum's precedence does not displace the DPA or the liability and indemnification architecture of the Agreement.

23. Governing Law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Delaware, U.S.A., without regard to its conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.

24. Dispute Resolution; Binding Arbitration; Class-Action Waiver

24.1 Informal resolution. Before initiating a formal proceeding, the parties will attempt in good faith to resolve any dispute through written notice to the other party (to legal@recovea.ai for Recovea) and a 30-day informal-resolution period.

24.2 Binding arbitration. Except for the carve-outs in Section 24.4, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, with the seat and place of arbitration in Wilmington, Delaware. The Service is a business-property service provided to businesses (Section 1.3), and the parties intend the AAA Commercial Arbitration Rules to apply. Consumer-rules fallback: if, notwithstanding Section 1.3, the AAA or a court of competent jurisdiction determines that the AAA Consumer Arbitration Rules apply to a dispute involving an individual, then (i) the Consumer Arbitration Rules govern that dispute; (ii) the seat provision yields to any Consumer Arbitration Rules requirement concerning hearing location, and either party may appear remotely; and (iii) Recovea will pay all filing, administrative, and arbitrator fees that the AAA consumer fee schedule assigns to the business. Otherwise, each party bears its own fees and costs in accordance with the AAA Commercial Rules. The arbitrator's award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

24.3 Class-action waiver. DISPUTES WILL BE ARBITRATED ONLY ON AN INDIVIDUAL BASIS. THE PARTIES WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court.

24.4 Carve-outs. Either party may (a) bring an individual action in small-claims court for a qualifying dispute within that court's jurisdiction, and (b) seek injunctive or other equitable relief in the Delaware state or federal courts located in Wilmington, Delaware, for actual or threatened infringement or misuse of its intellectual property or breach of its Confidential Information. Disputes involving non-contracting parties (such as security researchers under the vulnerability-disclosure policy or DMCA complainants) are excluded from this arbitration provision and are subject to the Delaware state or federal courts located in Wilmington, Delaware, as specified in the applicable policy.

24.5 Venue for court actions. Where a dispute is not subject to arbitration, the parties submit to the exclusive jurisdiction and venue of the state and federal courts located in Wilmington, Delaware, and waive any objection to that venue.

24.6 Delegation. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Section 24, including any claim that all or part of it is void or voidable — except that a court of competent jurisdiction, not the arbitrator, decides the enforceability of the class-action waiver in Section 24.3.

24.7 Mass-arbitration (batching / bellwether) protocol. If twenty-five (25) or more demands for arbitration raising substantially similar claims are filed by or with the coordination or assistance of the same or coordinated counsel or organizations, the parties agree that: (a) the demands will be administered under the AAA Mass Arbitration Supplementary Rules (including their Process Arbitrator provisions), which the parties expressly elect; (b) as an initial bellwether stage, claimants' counsel and Recovea each select up to ten (10) demands (up to twenty (20) total) to proceed to merits arbitration first; the remaining demands are stayed, and no filing or administrative fees are due on a stayed demand until it proceeds; (c) after the bellwether awards issue, the parties will engage in a good-faith global mediation informed by those awards before further batches (selected the same way) proceed; (d) any applicable statute of limitations and any contractual deadline are tolled for a demand from the date it is first presented until it is permitted to proceed; (e) any claimant whose demand has been stayed for more than one hundred twenty (120) days after presentation may elect instead to proceed in small-claims court on an individual basis; and (f) if any part of this protocol is held unenforceable, that part is severed and the remainder of this protocol — and the remainder of this Section — remains in full force.

24.8 Jury-trial waiver. To the extent any dispute proceeds in court under the carve-outs in Section 24.4 or because arbitration is held inapplicable, each party knowingly, voluntarily, and irrevocably waives any right to a trial by jury.

25. Assignment; Subcontractors

Customer may not assign or transfer the Agreement, in whole or in part, without Recovea's prior written consent, except to a successor in connection with a merger, acquisition, or sale of substantially all assets not involving a competitor of Recovea, with notice to Recovea. Recovea may assign the Agreement to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. Recovea may use subcontractors and sub-processors to provide the Service, subject to Section 8. Any prohibited assignment is void. The Agreement binds and benefits the parties and their permitted successors and assigns.

26. Force Majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or utility failures, third-party (including Provider) outages, denial-of-service attacks, or pandemics.

27. General

27.1 Entire agreement. The Agreement is the entire agreement between the parties regarding its subject matter and supersedes all prior or contemporaneous understandings, communications, and proposals, whether oral or written, on that subject matter. Customer has not relied on any representation not expressly stated in the Agreement.

27.2 No reliance on savings; claims sound in contract. Without limiting Section 27.1, Customer specifically acknowledges and agrees that: (a) any savings, cost, or efficiency figure Customer has seen — including any scan result, calculator output, estimate, projection, dashboard label, deck, or marketing statement — was an estimate measured or modeled on the stated inputs, was expressly not a promise or guarantee of results, and Customer has not relied on any such figure or statement as a promise or guarantee of any particular savings, cost reduction, discount, efficiency, uptime, availability, ROI, or financial outcome as a basis for its decision to subscribe or renew; (b) any savings, cost, or efficiency figure Customer has seen is an estimate measured on Customer's own traffic, is expressly not a promise of results, and is governed by Sections 3.4 and 11.3 and the AI-Output & No-Guarantee Disclaimer, which control; and (c) Customer's sole savings expectation is that Recovea will apply the Levers, where and as enabled on Customer's plan, on a reasonable-efforts, fail-open basis with no guaranteed result. To the maximum extent permitted by law, all claims arising out of or relating to the Service, any savings or cost figure, the Ledger, or any Recovea report sound solely in contract and are subject to Sections 11 and 12; Customer waives, and the economic-loss doctrine bars, any claim in tort (including negligence and negligent misrepresentation) for purely economic loss. This is a bargained-for allocation of risk and an anti-reliance provision. Nothing in this Section waives liability for actual fraud or any liability that cannot be limited under applicable law.

27.3 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions remain in full force.

27.4 No waiver. A party's failure to enforce any provision is not a waiver of its right to do so later. Waivers must be in writing to be effective.

27.5 Relationship of the parties. The parties are independent contractors. The Agreement creates no partnership, joint venture, agency, fiduciary, or employment relationship. In particular, Recovea is a neutral conduit and is not a party to, agent of, or guarantor of any Customer–Provider relationship.

27.6 No third-party beneficiaries. Except for the Recovea indemnified parties under Section 13, the Agreement confers no rights on any third party.

27.7 U.S. Government end users. The Service and Documentation are "commercial products" / "commercial computer software" under FAR/DFARS; any U.S. Government use is subject to the standard commercial license and these Terms.

27.8 Electronic signatures and communications. The parties consent to transact electronically. Clicking to accept, electronic records, and electronic signatures have the same legal effect as handwritten signatures and paper records under the U.S. ESIGN Act and UETA. Customer consents to receive notices and disclosures electronically.

27.9 Headings; interpretation. Headings are for convenience only. "Including" means "including without limitation." References to a policy or document include its updates.

27.10 Survival. The provisions identified in Section 16.4, and any others that by their nature should survive, survive termination or expiration of the Agreement.

27.11 Contact. Questions about these Terms may be sent to legal@recovea.ai.

Recovea, Inc. — Terms of Service.