Policies

The agreements and policies that govern Recovea. Written to be read: every commitment in them is one we can keep today.

Using Recovea

Terms of Service

The agreement governing your use of the Recovea platform.

Acceptable Use Policy

What you may and may not do with the service.

BYO-Key & Provider Terms

Your keys, your provider relationships: we never resell or mark up tokens, and you pay your providers directly.

Refund & Cancellation Policy

Cancel any time, in-product; we do not block traffic over billing.

Support Policy

How to reach us, what to expect, and when.

Availability & SLA Statement

Our availability posture, stated honestly: fail-open by design, and no contractual uptime SLA on self-serve plans.

Website Terms of Use

The terms for visiting recovea.ai itself.

Privacy & data

Privacy Policy

What we collect, what we never collect, and how long we keep it.

Cookie Policy

The cookies and similar technologies this site uses.

Data Processing Agreement (DPA)

Processor terms for business customers, incorporated automatically where we process personal data for you.

Subprocessors

The third parties that process data on our behalf, and how we announce changes.

Data Retention & Deletion Policy

Retention windows by plan and data class, and how deletion actually works.

US State Privacy Addendum

CCPA/CPRA and state service-provider terms, part of the DPA by default.

Security & trust

Security Statement

Our security posture, as built — no claims ahead of reality.

Vulnerability Disclosure Policy

How to report a security issue, and the safe harbor for good-faith research.

AI Output & No-Guarantee Disclaimer

Measured vs. verified, estimates, and the limits of every number we show.

AI Governance & Responsible AI

How we govern our own use of AI and the boundaries we hold.

Ledger & Report Reliance Disclaimer

What receipts and ledger records are — and what relying on them does and does not mean.

Accessibility Statement

Where we are on accessibility and how to reach us about barriers.

Export Control & Sanctions Policy

US export-control and sanctions compliance for use of the service.

Apps & tools

CLI & Local Tools Terms

The terms for npx recovea and our other local tools.

Telemetry & Developer Tools Data Policy

Exactly what the SDK, CLI, and local tools send home — and what they never do.

API & Developer Terms

The terms for building against the Recovea API.

SDK, OSS & Open-Spec License

Licenses for our SDKs, open-source components, and the open receipt format.